Certifications are important for Visma Connect. They keep us sharp and provide standards in a highly dynamic market. We hold quality management certifications like ISO 9001 to offer our customers the certainty that we can deliver on the agreements we make. We also adhere to the ISO 27001 standard, which ensures we handle your data in a secure way. Last but not least, we abide by the ISO 20000 service management standard, which ensures we deliver added value to our customers.
ISO 20000 : 2011
ISO 20000 is the international standard for Service Management. Its goal is to ensure a win-win situation for suppliers and their customers. This standard requires that all phases of the service lifecycle, from the drawing board to final delivery, take place in a controlled and customer-oriented manner, so that both customer and supplier experience added value.
The standard also requires the use of a Service Management system to continuously improve the processes and staff behind a service. This guarantees added value in the future.
ISO 27001 : 2013
ISO 27001 is the international standard for Information Security. Its goal is to ensure that organizations treat their customers’ data in a secure manner, guaranteeing confidentiality, availability and integrity. To comply with this standard, Visma Connect constantly assess threats and risks, taking the appropriate security measures to protect our services and the data we handle from failure, damage and infringement.
The standard also requires an Information Security management system to continuously improve the effectiveness of our security measures. This gives our customers confidence in the reliability of our security policies.
ISO 9001 : 2015
ISO 9001 is an international standard for Quality Management. Its goal is to ensure suppliers deliver “according to specifications.” The standard ensures that we follow a customer-oriented methodology in our work. Customer requirements are translated into feasible specifications in advance. Processes and products are then consistently tested against those specifications during execution, thereby ensuring that the right product is delivered.
This standard also requires a Quality Management system to ensure that we improve our work method with a focus on the customer, so that we can stay true to customer trust. In other words: say what you do, do what you say, prove it and improve it
MVO-P is the certifiable Dutch standard for Corporate Social Responsibility. The standard follows a performance ladder and measures organizations against 3 areas: People, Planet and Profit. Visma Connect received a Level 3 MVO-P certificate in June 2017. This level is comparable to ISO-certificates like 9001, 27001 and 20000.Level 3 also includes a CSR management system that draws on the PDCA cycle (plan–do–check–act or plan–do–check–adjust) to continuously improve our CSR goals, efforts and results. Visma Connect shares its CSR results with stakeholders in a quarterly MVO report.
SWIFT Shared Infrastructure Program (SIP)
The Shared Infrastructure Program is a supportive framework developed by SWIFT to help customers with the due diligence checks required when engaging a service provider.
The SIP defines eligibility criteria, roles and responsibilities, as well as the legal, financial and operational requirements service agencies must meet at all times. SWIFT performs additional checks, including on-site inspections, to verify compliance on specific moments.
SWIFT regularly reviews and adapts this program to reflect market and technical developments and respond to the evolving threat landscape.
As a service provider, we are responsible for ensuring compliance with SWIFT’s SIP.
A Holistic View of Management Systems
The Management Systems we adhere to for quality, information security, service management and CSR (MVO-P) are not isolated or independent from each other.
Integrated policy: Visma Connect has an integrated company policy that encompasses all of these certifications. This reinforces each standard, ensures that they work in harmony and facilitates alignment with the company’s main policies.
Integrating Management Systems: The management systems for Quality, Information Security, Service Management and CSR have been merged into an integrated management system we call KISM2, which also encompasses policies for the Environment (M). Given the High Level Structure of all modern ISO and CSR standards, Visma Connect is able to use standardized procedures and evaluations.
Adherence to standard sets: This integration has been implemented to such an extent that in internal audits, all standards are simultaneously tested for compliance and output.
Contact us to find out what we can do for your organization. Call us at 088-1161800 or send us an email.